FAQ

Do you ship to my country?

Please select your country or region at checkout. If shipping methods and costs are displayed, you can place an order.

Are customs duties included in the product price?

Please refer to the checkout page. If "Duties & Taxes Included" is displayed, related taxes and fees are included; otherwise, taxes and fees levied at the destination are usually borne by the recipient.

How long will it take to receive my order?

Estimated shipping times will be displayed at checkout and do not include order processing time. Cross-border orders may be delayed due to customs clearance or carrier issues.

Can I modify or cancel an order?

Please email info@nextpacker.com as soon as possible. Once an order enters processing or shipping, it may not be possible to modify or intercept it.

Can I return an item?

Eligible products purchased through the NextPacker official website can be returned within 30 days of delivery. For products purchased through Amazon, Taobao, Tmall, or other third-party platforms, please apply through the original purchase platform and follow the platform's rules and the promises stated on the order page. Please refer to the full return and exchange policy for quality issues, statutory rights in the region, and ineligible items.

Does "Limited Warranty" mean free replacement for any damage?

No. The warranty covers material or manufacturing defects during normal use. We will first assess the issue and prioritize repairs.

How do I confirm the warranty period for a product?

The limited warranty period for different products is 1 or 2 years. Please refer to the product tag information for the specific warranty duration, or email info@nextpacker.com to consult customer service.

How do I get after-sales service for products purchased from a third-party platform?

For products purchased through Amazon, Taobao, Tmall, or other third-party platforms, please submit a refund or return/exchange request through the original purchase platform and follow the platform's rules and the after-sales policy stated on the order page.

The product's limited warranty is not affected by the purchase channel. To claim warranty, please email info@nextpacker.com and provide the platform name, order number, purchase date, overall product photos, photos or videos of the problematic area, and a description of the issue. We will evaluate it after verifying the product and purchase record.

Will the colors displayed on the website be exactly the same as the actual product?

Slight color differences may occur due to different screens, lighting, and material batches. We strive to display products as accurately as possible, but cannot guarantee that the display on all devices will be exactly the same.